Office Manager
Smethport, PA Smethport, PA Full-time Full-time From $45,000 a year From $45,000 a year 11 days ago 11 days ago 11 days ago Office Managers build, develop, and motivate their team to provide an excellent experience for our customers/clients and connect them to the Northwest products and business partners that fulfill their financial needs.
Office Managers oversee office operations, ensure team accountability to policies and procedures, and develop and lead sales strategies that leverage Northwest technology to attain customer acquisition and retention goals.
Essential Functions Have consistent, holistic financial wellness conversations utilizing the CARE (Connect, Ask, Recommend, Expand) best practices Achieve or exceed overall sales performance goals Understand clients' financial goals and objectives and educate and / or refer Northwest solutions that meet their needs through the Northwest 360 model-bank, borrow, invest, insure Responsible for leading the team members of the office through modeling and coaching that aligns with CARE best practices Ensure that office staff are consistently providing the best customer experience possible Utilize the playbook to conduct in person and outbound business calls, make business referrals in order to both acquire and retain clients and customers Follow-up on opportunities uncovered during financial wellness conversations Oversee the onboarding of new and existing customers/clients and resolve or escalate issues referred by the office team Oversee sales activity and management procedures as outlined in the playbook to implement and achieve Northwest's strategic business plan and marketing initiatives Generate small business relationships Perform all retail office positions to support the team Lead the overall sales performance of the office team by reviewing and coaching to the Northwest scorecard Originate and process consumer loan requests Provide leadership to the office team by providing a positive work environment, coaching, and facilitating team meetings/huddles Recruit top, available talent and onboard/supervise training of new employees Supervise and guide the office's success of operations and audit with ultimate responsibility for the office's audit results Adhere to the staffing model for operating efficiencies Minimize office operating expenses Develop and maintain community presence and involvement Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Job Type:
Full-time Pay:
From $45,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Office Managers oversee office operations, ensure team accountability to policies and procedures, and develop and lead sales strategies that leverage Northwest technology to attain customer acquisition and retention goals.
Essential Functions Have consistent, holistic financial wellness conversations utilizing the CARE (Connect, Ask, Recommend, Expand) best practices Achieve or exceed overall sales performance goals Understand clients' financial goals and objectives and educate and / or refer Northwest solutions that meet their needs through the Northwest 360 model-bank, borrow, invest, insure Responsible for leading the team members of the office through modeling and coaching that aligns with CARE best practices Ensure that office staff are consistently providing the best customer experience possible Utilize the playbook to conduct in person and outbound business calls, make business referrals in order to both acquire and retain clients and customers Follow-up on opportunities uncovered during financial wellness conversations Oversee the onboarding of new and existing customers/clients and resolve or escalate issues referred by the office team Oversee sales activity and management procedures as outlined in the playbook to implement and achieve Northwest's strategic business plan and marketing initiatives Generate small business relationships Perform all retail office positions to support the team Lead the overall sales performance of the office team by reviewing and coaching to the Northwest scorecard Originate and process consumer loan requests Provide leadership to the office team by providing a positive work environment, coaching, and facilitating team meetings/huddles Recruit top, available talent and onboard/supervise training of new employees Supervise and guide the office's success of operations and audit with ultimate responsibility for the office's audit results Adhere to the staffing model for operating efficiencies Minimize office operating expenses Develop and maintain community presence and involvement Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Job Type:
Full-time Pay:
From $45,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
